At Vanguard Time Shop, we understand that selecting the perfect timepiece requires careful consideration. Should your purchase not meet your exacting standards, our refined returns process ensures resolution with the same precision that defines our collections.
Eligibility Requirements
To qualify for return or exchange:
- Items must be in original, unworn condition with all protective films intact
- All original packaging, documentation, and certificates must accompany the return
- The return must be initiated within 15 days of delivery confirmation
- Custom or engraved pieces from our Arraw and Art collections are final sale
- Skeletonized movements from our 7 Days Power Reserve Skeleton series require additional authentication
Important Notice
For hygiene reasons, straps from our Black Croco and Black Octopus collections that show signs of wear cannot be accepted for return. All timepieces undergo meticulous inspection upon return.
Return Process
- Initiate Your Return: Complete the Return Request Form below and email to [email protected] within 15 days of delivery
- Authorization: Our Horological Concierge will respond within 48 hours with return instructions and RMA number
- Secure Packaging: Repackage the timepiece using all original materials including the protective shipping coffin
- Shipping: Send via insured carrier (DHL/FedEx recommended) to our authentication center at:
3136 Owagner Lane, Seattle, US 98101 - Inspection: Our master watchmakers will conduct a 12-point authentication before processing
Exchange Process
For exchanges within our collections (1858 Automatic, AlpinerX, Aviation, etc.):
- Follow the standard return process above
- Indicate your desired alternative model in the Return Request Form
- Our concierge will coordinate the exchange once your return is authenticated
- Price differences will be settled through your original payment method
Refund Timeline & Methods
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit Cards (Visa/MasterCard/JCB) | 5-7 business days after authentication | Original payment card |
| PayPal | 3-5 business days after authentication | Original PayPal account |
Note: International refunds may require additional processing time depending on your financial institution.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error
- We recommend insured shipping with tracking (minimum $500 coverage)
- Original shipping fees are non-refundable
Return Request Form Template
Subject: Return Authorization Request – [Order Number]
Email to: [email protected]
Dear Vanguard Time Shop Concierge,
I wish to initiate a return/exchange for my recent purchase:
Order Number: [Insert]
Date of Purchase: [Insert]
Model: [e.g., 1969, Aerospace Evo, etc.]
Reason for Return: [Please specify]
For exchanges, I would like to request: [Desired Model]
I confirm the timepiece is in original unworn condition with all packaging and documentation intact.
Please provide return authorization and instructions at your earliest convenience.
Sincerely,
[Your Full Name]
[Contact Number]
Special Considerations
Certain complications require additional handling:
- Chronograph models from our Active and Adventure lines must pass pressure testing
- Aerospace series with altimeter functions undergo specialized calibration checks
- Limited edition pieces from our Vanguard collection may appreciate in value – consult our concierge before returning
Concierge Service
For personal assistance with returns or exchanges, our horological specialists are available:
Phone: +1 (206) 555-0192 (9:00 AM – 6:00 PM PST)
Email: [email protected]
We approach every return with the same meticulous attention that goes into crafting the exceptional timepieces we curate. Your satisfaction remains our highest precision standard.