FAQ

We curate exceptional Swiss-made precision instruments including aviation watches (Aerospace, Aviation), expedition-ready timepieces (AlpinerX, Adventure), and sophisticated collector’s pieces (Art, Skeleton). Our collections span from heritage models like the 1858 series to cutting-edge complications like our 7 Days Power Reserve.

Each timepiece undergoes rigorous authentication by our Swiss-trained horologists before leaving our Seattle vault. We provide full serial-number documentation and a 15-day inspection period for your own verification.

Our inventory frequently includes exclusive pieces from our Art and Arraw collections. For availability of specific limited editions, please contact our collector advisory team.

We offer two precision delivery solutions:
Standard Courier (DHL/FedEx): $12.95 flat rate, 10-15 business day transit with full tracking and insurance
Complimentary EMS: Free for orders over $50, 15-25 business day transit to 150+ countries

Each timepiece travels in our signature security packaging – a discreet, museum-grade case designed specifically for luxury watches, with serial-number verification at every checkpoint in the chain of custody.

For our EU, UK, and Canadian collectors, all applicable duties are pre-calculated and displayed at checkout. Documentation is prepared for smooth customs clearance while maintaining your privacy through discretionary declarations.

Due to logistical constraints, we currently cannot deliver to select Asian markets and certain remote regions. These will be clearly identified during checkout.

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are processed through our secure, encrypted payment gateway.

Absolutely. We employ bank-level encryption and never store your full payment details on our servers. For additional security, we recommend PayPal for international transactions.

We offer a 15-day inspection period from delivery date. If the timepiece doesn’t meet your expectations, contact our collector advisory team to initiate a return. Watches must be in original condition with all documentation.

For returns due to our error, we cover all shipping costs. For other returns, the collector is responsible for insured return shipping to our Seattle vault.

Most of our timepieces include full manufacturer warranties. Specific warranty information is provided with each watch’s documentation. Our horological team can assist with any warranty service needs.

While guest checkout is available, creating an account provides benefits like order tracking, shipping preferences, and access to our collector’s newsletter featuring new acquisitions.

Once your timepiece ships, you’ll receive tracking information via email. For DHL/FedEx shipments, real-time tracking is available through their respective portals.

Our collector advisory team is available to provide personalized recommendations based on your horological interests and collection goals. Contact us at [email protected].